Our pool install went okay. By the middle of July, our water got too warm. I pulled out the manual for the heat pump to figure out how to cool the water down, and to my surprise, I learned that my model of heat pump would NOT cool. Only two specific models out of five or so would cool the water.
Here is caution number 2: THINK LONG AND HARD ABOUT ENGAGING TWO COMPANIES TO DO ONE JOB. Hunter Transit threw up their hands and indicated that I’d have to take it up with Midwest Pools. Midwest Pools stated that they provided what was in their contract.
If you are considering using either Midwest Fiberglass Pools or Hunter Transit you should read this review. If you go with them, you buy the equipment from Midwest Pools, and you sign an install contract with another party, in my case Hunter Transit (owned by Dan Sharp).
Awesome company. Top of the line. There right on the money.
I have a pool that I like, but it doesn’t function 100% as promised. Hopefully you can avoid my mistakes.
In the course of my meeting with Dan Sharp, he recommended that I consider an electric heat pump, over a gas heater. It was more efficient, he said. Furthermore, the heat pump could be used to also cool the water if it gets too warm. We were getting an automatic covers, which will hold heat in a pool, and it was likely that the pool water would get very warm in the middle of summer. No fun to swim if the water is too warm. The heat pump was considerably more expensive, but I went ahead with it.
My contract with Midwest Pools merely said “heat pump”, and Greg Hoover smarmily agreed that I was probably out of luck legally because it didn’t specify which model of heat pump. Here is caution number 1: SPECIFICALLY CALL OUT EACH PIECE OF EQUIPMENT BY NAME AND MODEL NUMBER SO THAT THIS DOES NOT HAPPEN TO YOU, REGARDLESS OF WHO YOU USE. I did indicate to Greg Hoover that I would be reviewing his company. In the course of our conversation, Greg Hoover was condescending, rude, unprofessional and insulting. I ended the call with a promise to accurately describe this transaction to anyone that wanted to read what I had to say. Five minutes later, Greg Hoover called back, and offered via voicemail to switch out the heat pump for the heater/cooler model for an additional $2,500, plus I’d have to get it plumbed and connected electrically. I didn’t even call him back.
I immediately texted Dan Sharp. Dan indicated that he would contact Greg Hoover. Dan never denied representing that the heat pump would cool the water. He only indicated that they would make it right. Several days later, Greg Hoover called me. His tone could not have been more different. In essence, he stated that I bought a heat pump, not a heater/cooler pump, that a heater/cooler pump would have been more expensive, and that there was no way I thought I was getting a heat pump that would also cool. In response, I stated that (1) all the models of the Raypak heat pump, including the two models that would also cool, share the same manual, titled “Heat Pump Manual” – there was no need to call it a “heater/cooler pump”, (2) if the heat pump that would also cool cost more, it was up to them to quote the equipment that would function in the way they described, (3) why would I just call out of the blue and demand a feature that I wouldn’t have even been aware of if Dan Sharp hadn’t brought it to my attention?
Hunter Transit Llc is a US General Contractor based in Plymouth, Indiana. Hunter Transit Llc is located at 12111 IN-17, Plymouth, IN 46563, USA.
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