Absolutely horrible experience in the service department. The service manager is very unprofessional and treated me like I was a child. Took my car in for a couple safety recalls. I had an appointment. I was told when I scheduled the appointment that the work would take a few hours. After four hours, I hadn't heard anything from them so I called to get an update and see if it would be completed shortly. I was told that they're still trying to work it in. Four hours my car sat there and they never touched it. So I asked for a service loaner so that I could get back home (30 miles away) and was told immediately that they don't have any service loaners. They're not very accomodating and they're very condescending. I'll never take work to them again and I'm looking forward to failing them on the survey that I'll get from GM.
Not only did they not fix the issue that should be covered under factory warranty but they charged me $55 for the issue I told them about when I made the appointment!
That's the equivalent of going to the doctor for an earache and paying the bill for the doctor to tell you that you have an earache!
So, $55 dollars later and I still don't know why the fuses keep blowing. I will get to the bottom of this without the help of Country Auto. I’d recommend driving a 100 miles one way before I would let them touch ANY vehicle I own! Not only have they lost any of my future business but I’ll tell everyone I know to use a more reputable dealership!!! I would have given them ZERO stars if that was an option.
Spacious waiting room in the service area.
I TOLD THEM THE FUSES WERE BLOWN WHEN I MADE THE APPOINTMENT AND NEEDED THEM TO FIND OUT WHY IT KEEPS HAPPENING!
I took my 2017 grand caravan in because two of the three 12 volt outlets kept blowing fuses. It happened twice before the dealership I bought it from suggested I take it to them to find the problem since the vehicle is still under factory warranty. When they came to the waiting area they told me that they found the fuses were blown (I told them that when I made the appt!) and that I had to pay $55 before they would release the vehicle back to me. I called the salesman that sent me to them and he assured me it should be covered under the factory warranty and that I should have no out of pocket expense. He even asked to speak to the lady giving me the bill. When I asked to speak to the service manager, Pat Snodgrass, about this issue being covered under warranty, she implied that I was asking her to lie to the warranty company to avoid having to pay the bill. She said she wouldn't lie to them and say they didn't find a problem because they did find one - they found that the fuses were blown (duh!)!!!!!!
Simple fix , low cost , got my 3500 Duly back in a couple of hours and back to work I go!!! Awesome Costumer servise ... Thank you !!!!
Alot of the employees are rude and prices are high. The automotive department prices are crazy they put my moms car on dialysis machine just to tell her she had a bad battery and charged her $220.00 plus she had to have the damn car towed there which costed an additional 50.00. She lives on an extremely fixed income this was unbelievable. Just to let you know if you buy a car from here and get the platinum warranty it doesn't cover battery's. Only electrical or engine or alternators stuff like that. Well the good thing is they did clean her car and washed it.
Country Auto Center Cadillac Chevrolet Chrysler Dodge Jeep Ram is a US Car Dealer based in Plymouth, Indiana. Country Auto Center Cadillac Chevrolet Chrysler Dodge Jeep Ram is located at 2705 N Michigan St, Plymouth, IN 46563, USA.
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