I have had nothing but the best service from J&J. From recovering thousands of family photos from our desktop system that crashed, upgrading the hard drives, to replacing the keyboard on a laptop due to water damage, I have always been 100% impressed and satisified. All repairs were done in a timely manner and EVERY call I have ever placed to them has always been promptly returned. We use him at our family business and I recommend him to everyone I know.
I must say that my initial impression of this company was solid. I had computer issues at my place of business, they came right out immediately, thought they had fixed the problem. A few weeks later had similar issues, they did diagnose that it was a software problem, but it is STILL not fixed after more than 2 weeks. My major complaint is communication. On more than 3 occasions the owner of the company told me he was stopping by my business to check issues out, never showed up. Many more times he was supposed to contact me to communicate what issues had been resolved if any. I found myself having to track them down in order to get ANY answers...2 weeks later and I still don't have those answers......I have dealt with many computer repair companies and this was BY FAR my most unpleasant experience....nice people, HORRIBLE communication.
Gerry has been helpful in taking care of our computer needs. With his remote support our maintenance plan has kept us from minimizing down time. Excellent company to work with.
J J Solutions is a US Electronics Store based in Plymouth, Indiana. J J Solutions is located at 11329 9th Rd, Plymouth, IN 46563, USA.
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